Pros: The customer service is great. Before I made my purchase, I contacted a representative with a question. I was contacted back within 24 hours and my question fully answered. The mat I ordered is excellent. The cloth and rubber are in great condition and the print quality of the picture is nice and clear. This mat is exactly what I've been looking for! Cons: As soon as I made my purchase and reviewed the shipping information, I instantly groaned in disgust. Inked seems to have partnered with the absolute bottom of the barrel parcel delivery company, DHL. As soon as I saw that, I knew there were going to be problems - which of course there were. There was some mix-up with my package and it was delayed. In addition to that, I only ever got the absolute barest of tracking information. Overall: Inked produces high-quality products that I would recommend to anyone in a heartbeat. Unfortunately, shipping is lackluster. I would urge such a high quality company such as Inked to partner with a shipping company that is of equally high quality.